F.A.Q.

Here are some common questions about Itty Bitty Boutique.

Payment

How can I pay?

Itty Bitty Boutique Ltd accepts Visa, Mastercard, Paypal and Itty Bitty Boutique Gift Vouchers. We only take payments via our secure website.

Is it safe?

Itty Bitty Boutique Ltd us the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You should see a padlock in your internet browser which shows our security & this website is safe.

Comodo SSL Itty Bitty BoutiqueThis website uses a Comodo SSL certificate to secure online transactions for customers.

What does this mean for you?
Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms

The SSL certificate used by this website carries a $10,000 warranty to further protect customer purchases

By choosing Comodo SSL, the owners of this website have proven that customer security is their highest priority

http://www.ittybitty.co.uk/ has a website warranty of $10,000. This means that you are insured for up to $10,000 when relying on the information provided by IdAuthority on this site.

Shipping

How long will it take to recieve my order?

Your order is coming, promise! We send out orders between Mondays – Fridays, during office hours only, and we don’t operate on public holidays.

We always aim to post your order as quickly as possible once stock arrives,however there might be some delays which we endeavour to make you aware during the check out process – especially after releases & pre-orders! Your patience is appreciated.

United Kingdom Delivery Times

Royal Mail 1st Class Signed for : Your item will be posted through Royal Mail and is will be required to sign to receive your items . Royal Mail aims to deliver in  1 to 2 days after we ship.

Royal Mail 2nd Class Signed for : Your item will be posted through Royal Mail and is will be required to sign to receive your items . Royal Mail aims to deliver in  3 to 5 days after we ship.

As we’re a boutique we only carry small stock quantities at one time.

Please allow up to 6 weeks for preorder / backorder stock. Once stock has arrived we will send via Royal Mail.

Orders

How do I make an order?

Just go to ittybitty.co.uk (hint: you’re already here) and click on a product you like and is available in your size you require, then click the add to cart button. Then just follow the easy checkout process and soon you’ll own some Itty Bitty clothing for your little one (welcome to the Itty Bitty Boutique club).

I’m getting an Payment error, help!?

First things first….breathe.

Secondly, check you’ve filled all the details out properly including your name, address and payment info. Still not working? Please make sure you are using the same billing address which your debit / credit card is registered.

How do I make changes to my order?

Please email hello@ittybitty.co.uk with your order number, name and the changes you need to make.

How do I cancel an order?

Please email hello@ittybitty.co.uk with your order number, name and the changes you need to make.

Where is my order?

If you haven’t received a completed email from us yet then just drop an email to hello@ittybitty.co.uk and we’ll investigate this matter for you.

Please remember if we’ve just had a big release we might be a little slower at getting orders out OR if you ordered a PRE-ORDER product the shipping deadline for those products is different, please allow up to 6 weeks for delivery

Returns

How do I return an order?

Oh no 🙁 we’re really sorry to hear that you wish to return an item, but that’s ok we understand. If it has been less than 60 days since you ordered your item just fill in the returns form here:

Refund Policy

Then send your items straight back to us

Still need help? Send us a note!

For any other questions, please write us at hello@ittybitty.co.uk